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Accidental Counsellors

We all know people who are struggling with life - relationship issues, health worries, financial concerns or feeling helpless. Many of us have ‘concerned conversations’ with these people and we may be the first to see signs of stress or upset that could indicate a deeper concern. More and more people are bringing their emotional struggles into their workplace, schools, communities; counselling skills are increasingly needed across a range of settings. When someone confides in us, we can naturally fall into an informal helping role – an ‘accidental counsellor.’


The Accidental Counsellor Programme is for people who are not counsellors but find themselves in a counselling role because of conversations or requests for support that arise from clients or colleagues. This can include vets, accountants, hairdressers, bar and café workers, sports coaches, school staff, youth workers and people who would like more insight into human behaviour.


The Accidental Counsellor Programme will provide you with practical skills and strategies to help you respond in a helpful and appropriate way. This involves recognising the signs of mental ill-health, responding appropriately and immediately, and referring to appropriate support and services. It will teach you to have effective and positive conversations that build trust and encourage people to reflect on their situation and look to take some next steps. It will introduce concepts of accidental counselling and provide you with easy-to-use techniques for supporting people with health, wellbeing, and other concerns that they may share during routine conversations.


You will

• Learn how to open dialogue in a way that is engaging rather than challenging

• Understand the key processes that help structure well-being conversations to build rapport and trust

• Learn simple techniques to help you deliver information so that people are ready to hear it

• Help people focus on their own reasons for change without developing resistance

The programme will be delivered by Kevin Feaviour, a psychologist who has worked in counselling and support services for over 40 years. Kevin has worked with local authorities, health services, business organisations and education institutions across the world as well as specific counselling services for young people, pain cafes, and community development with Tottenham Hotspur, Nando’s and Exeter University.

This online course is being offered at £60 for 4 X fortnightly sessions on the below dates: 

Wednesday 24th April 2024

Wednesday 8th May 2024 

Wednesday 22nd May 2024 

Wednesday 5th June 2024 

To book a place please click here

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